No call scripts

At Convins, we don't believe in call scripts, we believe in good conversations. Good conversations increase conversion rates. In addition, the conversation is more enjoyable from both sides when it is spontaneous, and not following prescribed rules. We call on behalf of the client, if the client is going to call themselves, they don't do it with a script either. That's why at Convins we don't work with a script. However, in order to make the calls as smooth as possible, we work with project information sheets.

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Unique

Project Data Sheets

We werken met projectinformatiebladen om de collega’s zo goed mogelijk te kunnen voorzien van de informatie van het bedrijf waarvoor ze bellen. In ongeveer 2 tot 4 pagina's wordt de kern van de propositie van de klant omschreven. Hier staan bijvoorbeeld de unique selling points (USP’s) van de klant vermeld. Het is aan de beller om te bepalen welke onderdelen van de projectinformatiebladen zij gebruiken. Op deze manier worden de gesprekken beter en leuker. Onze medewerkers hebben dankzij de projectinformatiebladen voldoende informatie over de klant om die leuke gesprekken te voeren.

Telephone acquisition

Telephone canvassing offers, on the one hand, the possibility of informing about the advantages of services, for example. On the other hand, possible questions can be answered directly and objections refuted. We know from experience that the decision-makers of an organisation are happy to cooperate if they are convinced of the knowledge of the interlocutor. We therefore consider it extremely important that our people have sufficient knowledge. For this reason, we train our people to conduct open talks without a script, so that the conversations can be two-sided.

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